Information
There is a lot to learn. You can begin here.
Fireplace Plans
Building a backyard paradise takes a vision and thorough planning. You need all the information you can get. Look through our plans, build guides, and articles. You can inform yourself of all our options and customizations before you buy your outdoor fireplace kit.
If you have any questions, do not hesitate to contact us. You will NOT get a sales pitch. We will try to answer all your questions. We are passionate about hardscapes and fireplaces. If we had the time, we could talk your ear off about the subject.
Technical questions, installation questions, shipping questions- please ask. We want you to be informed. Buying and installing a fireplace isn't like purchasing a pair of shoes. If our product won't be right for you, we will not hesitate to let you know. We are here to help you. We are only a phone call away.
Planning Guides and Dimensions
Articles and Videos
FAQs
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How will my kit be shipped?
Shipping is FREE in the Contiguous US. Your order will be shipped as freight via an LTL carrier. Freight is not like standard carriers. Your order will be on pallets that weigh up to 2000 pounds each. A freight carrier will drop them CURBSIDE with a liftgate. Someone will need to be present to accept the shipment.
All shipments must be made on asphalt or concrete. We cannot deliver on gravel.
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Can you deliver my pallets to my backyard?
Sorry. LTL carriers will deliver CURBSIDE only. The delivery drivers will have a pallet jack for you to move your order. Delivery drivers are not responsible for deliveries past the curb.
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I live on a gravel road or a road with limited access.. What are my delivery options?
If you live on a gravel road, you have a few options. Many customers will arrange delivery to a locally owned business. From there, you can pick up your pallets individually, or have them delivered by a local vendor with that capability.
You can also have your delivery made to a friend's house that meets the requirements. You will be responsible for getting your material to your site.
You can always arrange to pick up the delivery at the nearest shipping terminal. There will be a window you must pick up your pallets. After a number of days, freight yards usually charge storage fees.
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Can I return my order for a refund?
Free shipping means shipping is included in the price. The cost of shipping freight is high. You may be able to return your order within 14 days of delivery. If you choose to do this, you will be responsible for paying for return shipping plus a restocking fee. Many times, you will get back less than half of your purchase price.
We do not want anyone to lose money on a purchase. Please be certain of your decision before shipping tons of material across the nation. You can cancel your order before shipment for a full refund. Special orders may incur additional fees.
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How long does shipping take?
All orders are produced in the order they are received. Orders typically leave our yard in 7-10 working days. Once Your order ships, it can take an addition 5-10 working days to get to you.
You will be provided with updates on your order, as well as a tracking number once it ships. When your order lands at the final terminal, you will be contacted by dispatch to arrange a delivery time. Someone must be present for delivery.
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Do you offer any discounts?
We do not inflate prices so we can offer discounts- not even for Black Friday.
Planning for and constructing a large hardscape feature such as a fireplace is no small decision. We want you to plan accordingly. You will not be penalized for ordering your materials when it fits your schedule.
The lowest price is always the one currently available. We do not want you to be upset that after you purchase your kits, we run a discount or promotion. We would not cheat anyone that way.
