If you have any questions, do not hesitate to contact us. You will NOT get a sales pitch. We will try to answer all your questions. We are passionate about hardscapes and fireplaces. If we had the time, we could talk your ear off about the subject. Technical questions, installation questions, shipping questions- please ask. We want you to be informed. Buying and installing a fireplace isn't like purchasing a pair of shoes. If our product won't be right for you, we will not hesitate to let you know. We are here to help you. We are only a phone call away.